FREQUENTLY ASKED QUESTIONS

WHAT IS YOUR TYPICAL LEAD TIME FOR INSTALLATION?

Our typical lead time is 2-6 weeks (weather permitting) from the time you place your order. Install times may vary during peak season. Due to unforeseen weather conditions, we reserve the right to significant delay the delivery and installation date of your order at no additional cost.

HOW DO I SCHEDULE AN INSTALLATION AFTER PLACING AN ORDER?

Once your order is confirmed, we will notify you with a specific time frame for both the delivery and installation of your new shed. We look forward to serving you.

HOW TO PREPARE MY SITE AREA FOR MY NEW SHED?

Prior to installation, the construction area must be cleared and prepared to no more then 18″ slope of level (front left, back to front). Also make sure you have a shed location that is at least 3 feet clearance on all sides of the shed. Our crew will also need safe off street parking to unload/load with in 80’ of installation site and a clear path to site.

WILL MY INSTALLER CALL BEFORE INSTALLATION DATE TO CONFIRM MY ORDER?

Yes. Your installer will call you with-in 3 to 5 days prior delivery and installation date of your shed to confirm your order and also review your order details.

What is included in the price shown?

Delivery, on-site installation, roof felt paper, drip edge, vents, heavy-duty floor system, threshold, and architectural shingles.

CAN YOU REMOVE MY OLD SHED?

Yes. We do offer shed removal services. Please provide us with pictures so we can provide you with pricing accordingly.
Usually we charge $10 per square feet which includes demolition and disposal of your old shed.

DO I NEED TO BE HOME DURING THE SHED INSTALLATION?

It is not necessary to be present for every phase of the construction process. We ask that you to be initially available to show your installer the proper placement of your shed and be available upon completion to do a walk-through inspection with your installer.

Is there an extra cost for installing accessories?

Yes.

What should I do to prepare the site before your arrival?

• The construction area must be cleared and prepared to within 6″ of level (front left, back to front). At an additional cost, a leveling package can be purchased to level your build site up to 18".

• Most of our sheds require 3’ of clearance around the perimeter (4’ if your shed is larger and 160 sq. ft.). Our Lean-to shed can be installed against a building or fence.

• Place four stakes in the ground where you want the corners of your shed and a fifth stake where you would like the center of the door opening.

• Access to electricity within 150 feet of the unit and unobstructed access to carry your materials to the building site.

• We will take care of the rest!

Do I need leveling blocks?

Leveling blocks are not required in all states/counties but check your local requirements. Our sheds are built on 4×4 pressure-treated runners. We will use treated leveling materials and shingle shims to level up the floor prior to assembling the shed. If your ground is out of level by more than 6 inches, leveling blocks will be needed.

CAN MY SHED BE MOVED AFTER INSTALLATION?

In most cases we do offer this service, depending on the size of the shed and the distance required, your shed can be moved. Please remember that each one of our shed is assembled on-site. That is why we request your presence at the beginning of the construction phase to ensure you choose the proper location for your shed the first time.

HOW LONG DOES INSTALLATION TAKE?

The majority of our sheds can be installed in one day. If you purchase a 12’ wide shed, please allow 2 to 3 days for completion.

Can I receive a refund once the installation is completed?

Purchase is non-refundable once installation has been completed. But, if you have an issue, we will make it right.

YOU HAVE ALREADY INSTALLED MY SHED, BUT I WANT MORE ACCESSORIES...

If you believe that an additional accessory is needed at a later date, please give us a call, and we’ll be glad to quote you an installed price. Please remember that it’s always more cost-effective to order all of your accessories during the initial purchase.

What do I do with defective parts?

Call us at 1-800-234-6167, and we can send out any replacement parts you need or reimburse you for parts purchased locally with a copy of the sales receipt that can be emailed, mailed, or faxed to our corporate office.

Where are you located?

Our corporate office resides at 1000 Ternes Road, Monroe, Michigan 48162.

WHAT IF IT IS RAINING ON INSTALLION DAY?

This is 100% a safety issue. Our team will be in touch with you to reschedule the installation to the next available day.

SITE REQUIREMENTS / PREPARATION

WHY CHOOSE IMPERIAL CUSTOM SHEDS

EXPERIENCE COUNTS

At Imperial Custom Sheds, we take pride in our team of highly skilled professionals who bring over a decade of experience to every project. With years of hands-on expertise in building, and delivering custom sheds, our team is committed to ensuring a higher quality and customer satisfaction.

HIGHER CRAFTSMANSHIP

From design to finish, we focus on building sheds that not only meet but exceed your expectations. Our commitment to excellence is evident in every shed we build, and we stand behind our work with confidence. Choose Imperial Custom Sheds for a higher craftsmanship and quality.

CUSTOMER FOCUS

Our customers are at the heart of everything we do. We are dedicated to providing you with the higher level of service and craftsmanship, ensuring that every experience with us is exceptional. Your satisfaction is our top priority, and we are committed to meeting your needs with integrity, care, and attention.